Refund policy

RETURN AND REFUND POLICY

Returns

You may request a return within 14 days after the last item in your order is delivered.

To be eligible, the item must be unworn, unused, unwashed, and returned with its original tags and packaging. Proof of purchase is required.

To start a return, use the return option in your customer account or contact us at info.aiside@gmail.com. Please do not send an item back before your return has been approved. We will provide the correct return address because it may vary depending on where the order was fulfilled.

For non-defective returns, the customer is responsible for arranging and paying for return shipping. Items must be sent back within 14 days after the return request. Any mandatory consumer rights under applicable law remain unaffected.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact us promptly with your order number and clear photographs of the issue.

We recommend reporting these problems within 30 days of delivery so we can resolve them quickly. Approved manufacturing or fulfilment errors will be replaced or refunded at no additional cost. This does not limit any statutory guarantee or consumer rights.

Cancellations

You may request cancellation before an item has been fulfilled through your customer account or by contacting us. If the item has already been fulfilled or shipped, the return procedure may apply. Statutory withdrawal rights remain unaffected.

Refunds

We will notify you after reviewing the returned item. Approved refunds will be issued to the original payment method within the time required by applicable law. Your bank or payment provider may require additional processing time.

For EU customers, the statutory 14-day right of withdrawal applies. Refunds and return costs will be handled according to applicable EU consumer law.

Contact

For return or refund questions, contact us at info.aiside@gmail.com.